 WEBSITE FAQs
Do you have herbal supplements for weight loss? You can try the Digestion or the Liver supplements to lose weight. People tend to gain a lot of weight because of eating excess sugar and other cool-natured foods that reduce digestive heat in the stomach. Low digestive heat causes more food to be converted into fat rather than blood. The supplements increase digestive heat and balance the liver so that the stomach becomes normal and converts food properly. Also, taking a glass of warm water with a "small" spoon of honey half an hour before each meal helps to melt excess fat. Why are the Tibetan supplements made up of different herbs rather than a single herb? Our herbal supplements are uniquely formulated according to traditional Tibetan health texts so that all the herbs are in a balanced state. Balanced supplements work on all causes with no known negative effects. Can I swallow the supplements? You should not swallow the supplements whole. You must chew or crush them before taking them with water. Can I take the supplements with my other medications? Yes, you can take the supplements with your other medications. Please keep a break of at least two hours between the two. Are there any interactions between Tibetan herbal supplements and conventional medications? No interactions have been known to occur. Top
Can the supplements be given to infants and toddlers? The supplements cannot be given to infants. For toddlers and children up to age 15, the dosage should be reduced by half. For example, if regular dosage is one pill, then the child dose is half of a pill. Are the supplements free from preservatives and chemicals? Yes, the supplements are 100% natural. No preservatives, artificial colors, additives or chemicals have been used in the formulation process. Can I take two different supplements at the same time? No, you cannot take two different supplements at the same time. Which supplement is right for me, I have multiple symptoms? We suggest that you take the supplement that relates with your primary health concern. Our supplements work comprehensively to also address related disorders. Can I take two different supplements in conjunction with each other? Yes, you can take two different supplements in conjunction with each other, but they must be taken separately. For example, Gastrointestinal Health Support and Nerve Support 1 are both to be taken in the morning as listed on the bottle. What you can do is take Nerve Support 1 in the morning and Gastrointestinal Health Support in the afternoon/evening, or vice versa. There should be a minimum difference of four to five hours when taking two different Tibetan supplements. Top
Can I stop taking my other medications if I feel well with the Tibetan supplements? If you feel well with our supplements, then you can gradually stop taking the other medications. Please note that this decision is entirely up to you. How long should I take the supplements? You can take the supplements until you feel healthy. Do I have to follow any specific diet and lifestyle modifications while on the supplements? You do not necessarily have to follow any specific diet and lifestyle modifications. How do the supplements taste? The supplements have many different acceptable tastes. If you do not like the taste of a supplement, you can take it with juice or any other sweet liquid. How do your formulas work? Our formulas work by balancing the three interdependent energies of Vital Wind, Bile, and Phlegm that are in disharmony when illness occurs. This Vital Wind/Bile/Phlegm concept is quite similar to Indian Ayurvedic vata-pitta-kapha and Chinese yin-yang-qi. Top Are the supplements easy to chew? Yes, the supplements are easy to chew. You can also break up the pills in a piece of clean cloth and take the fine powder with water. Tibetan pills do not come in powdered capsule form because they would lose their original potency. When can I take the pills - before, after, or together with food? You can take the pills ten minutes before or ten minutes after a meal.
ADDITIONAL SUPPLEMENTS QUESTIONS Can I take the supplements on an empty stomach? Yes, you can take the supplements on an empty stomach, or before/after/while eating food. It does not make a difference. Can I take your supplement at a certain time and not in the eg. morning as stated on the product label? Yes, you can take the supplements at any time provided there is a gap of two to three hours with other medications, supplements, vitamins or herbs. (This gives more time for our supplement to work properly.) How long are the supplements good for? The supplements are good for atleast 3 years. Do I have to chew the pills and swallow with water? Yes, traditionally the pills are chewed and taken with water. If you have difficulty chewing the pills then you can add it to a glass of hot water for ten to fifteen minutes before intake, this will soften the pill. You can then take it along with the luke warm water; or any other liquid that you prefer. My child is under 12 years of age, can he/she take the supplements ( the same applies for breast feeding, pregnant women or women trying to conceive)? We do not suggest our supplements for children under 18 years of age, women who are breast feeding or are pregnant, and women trying to conceive. How many supplements can I take together at one time? If taking two different supplements we suggest morning and evening, and if taking three different supplements we suggest morning, afternoon and evening. When taking 3 different supplements the dosage can be reduced to 1 pill per day for each supplement. How fast do your supplements work? Our supplements start to work within 3 to 4 days. They are effective and gentle. How many pills are there in a bottle? There are 60 pills in each bottle. How long do I take the supplements? You can take the supplements until you do not feel the need for it. Top
GENERAL QUESTIONS How long have you been in business? We have been offering supplements for the last 3 to 4 years but the supplements are based on classical formulas. Where are the supplements made? The supplements are made in the country Nepal. Do you have a guarantee? Yes, we have a one-month guarantee. If you are dissatisfied then you can send the product back to the address on the contact us page of our website. Send us an email after one week, we will confirm and process a prompt refund. Top
ORDER QUESTIONS I sent a money order but I have not received my order? We will check our p.o. box and send your order tomorrow. Please let us know your name, shipping address and the name of the products that you have ordered. We will ship your order tomorrow. (Please forward the customer's information to info@tibetanherbs.com) Do you offer a discount if I order more than one bottle? At this time we do not have any special discounts. When are orders shipped? Orders are shipped either the same afternoon or next business day. How long does it take for delivery? Delivery usually takes 3 to 4 days within the US. For international countries, delivery takes 1 week if you select priority mail international, and upto 2 weeks for first class mail international. Delivery takes 1 week to Canada via first class mail international. Do you do overnight shipping? At this time our website is not set to process overnight shipping. Do you have any trial samples? At this time we do not have any. Do you do auto shipping? No, we do not do auto shipping. Top
SHOPPING CART QUESTIONS Why is my information not saved, I placed an order last time? Our system automatically deletes information including credit card number immediately for security reasons. Customer do not want to provide email address in the checkout page for privacy concern? Add email address eg. js@email.com for John Smith or lr@email.com for Linda Roberts (Customer's email address appears on the invoice.)
ORDERING PROCESS & INFORMATION TO ASK THANK YOU FOR CALLING Tibetan Herbal Balance, HOW MAY I HELP YOU?
[CUSTOMER ANSWERS]
HAVE YOU ORDERED FROM US BEFORE?
[YES/NO], IF YES
ARE YOU A PRACTITIONER OR STORE? [IF YES] PLEASE PLACE A PRACTITIONER/STORE ORDER USING THE ORDER FORM AT www.tibetanherbs.com/orderform.html.
Most of the callers are customers wanting to buy products from www.tibetanherbs.com. An order for a regular customer can be done while on the phone at www.tibetanherbs.com, credit cards are accepted securely. Shipping is calculated automatically online.
PRACTITIONER/STORE/DISTRIBUTOR (WHOLESALE) ORDERS To set up a new Practitioner/Store/Distributor account: 1) The first order should be a minimum of any ten bottles. 2) There is no application requirement. Please process the first order immediately if needed at weblink www.tibetanherbs.com/orderform.html, and also please forward the weblink www.tibetanherbs.com/orderform.html to the customer. Shipping is calculated automatically online.
SPECIFIC HEALTH QUESTIONS For customers with health questions, please forward to our website 'ask the expert' or 'contact us' pages. The health expert will respond as soon as possible. (Please do not forward phone number and question to customer service for a call back)
DOSAGE FOR PETS Depending on the weight of the pet, the typical dosage is one pill, or half of one pill each day. The pills can be crushed into powdered form and given to the pet mixed with food.
ORDER STATUS For customers inquiring about order status: www.tibetanherbs.com/tracking.html
RETURNS Can I return a product that I bought for an exchange? No, we do not do an exchange at this time. Please send the product back for a refund and place a new order. For a customer requesting a refund send an email to info@tibetanherbs.com with the customer name and email address. We will process a prompt refund. Any additional questions, please feel free to ask. Send an email to info@tibetanherbs.com
PRICE DISCOUNTS FOR RETAIL CUSTOMERS If a customer orders 10 bottles or more, please apply the wholesale pricing.
Also please forward weblink www.tibetanherbs.com/orderform.html For an order under 10 bottles: At this time we do not have a discount coupon code system set up at our website.
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You can rely on Tibetan Herbal Balance's core philosophy of compassion and merit based upon promoting good health. We back up the quality, purity and potency of the ingredients with a full money-back guarantee, and toll-free support. |
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